365Desk ยท A simple internal helpdesk
Get IT requests out of inboxes and into a queue.
365Desk gives your team one place to log incidents and change requests, assign technicians and track them to done, right inside Teams and SharePoint.
Works with
- SharePoint
- Teams
- Power Apps
- Power Automate
- Power BI
- Entra
The problem
Sound familiar?
No one knows what's open or who's on it
Change requests happen without a record
Features
What 365Desk does for you.
One queue
Staff log issues from a simple form. Everything lands in one shared queue.
Technician assignment
Assign tickets, set priority and see who's working on what.
Change requests
Track planned changes separately from incidents, with approvals.
Updates
Requesters get notified as their ticket moves, so they stop asking.
Works in Teams
Log and work tickets inside Teams, where your staff already are.
Reporting
See volumes, response times and repeat issues in Power BI.
What's included
Set up for you, not handed over in a box
- Set-up in your own Microsoft 365
- Configured with your fields, approvers and rules
- Testing with your team before go-live
- Training for staff and admins
- Support after launch
Built with Power Apps, Power Automate, SharePoint, Teams and Power BI.
Pricing
A fixed price to set it up
No per-user monthly fee from us. You pay once for set-up, with optional support after. We'll give you a fixed quote after a short call.
Get a quoteAI add-on
AI triage that suggests a category and priority, and drafts a first reply.
Part of the 365Easy IT Suite with 365Request and 365Assets.
FAQ
Common questions.
Is this a replacement for a full service desk tool?
365Desk is built for internal teams that need a simple, tracked queue. If you need full ITSM features, we'll say so in the audit.
Can outside users submit tickets?
It's designed for your own staff. We can discuss options for guests during set-up.
Do we need new Microsoft licences?
Usually not. Our apps run on the Microsoft 365 business plans most companies already have. If something needs an extra licence, we'll tell you before you commit.
Where does our data live?
In your own Microsoft 365, in SharePoint, Teams and Power Platform. We don't keep a copy of your data in a separate system.
Tell us the process that's eating your week.
Book a free 30-minute process audit. You'll leave with your top 3 fixes.
Press it, or book a demo instead.